Frequently Asked Questions
Clear every doubt in one place
The questions people ask most before getting started. Click to expand each answer.
Product · Difference
QWhat exactly is NineFold Bridge?⌄
A Windows desktop automation app that automatically gathers scattered documents (capture), extracts only the values you need exactly as written (extract), and types them into your web and desktop ERP systems and databases without touching them. All a person does is pick a task and run it — capture, extraction, and entry are handled automatically.
QHow is it different from traditional RPA or macros?⌄
Ordinary RPA breaks easily because someone scripts screen coordinates and rules by hand. NineFold Bridge needs no hand-written form rules. It remembers a form once processed and recognizes the same document automatically next time, and you pick input fields with point-and-click. One document can be entered into multiple systems at once, and databases connect both ways for read and write.
QCan it combine several documents into one, or fix a value entered by mistake?⌄
Yes. Even when documents for the same shipment (invoice, B/L, packing list) arrive at different times, they accumulate and merge into one record automatically as long as they share the same reference (booking) number. And a wrong value can be fixed with reopen-and-correct: the same record is reopened and re-entered under the same reference, so no duplicate is created.
QDo I have to write form rules or templates myself?⌄
No. The goal is zero rule-writing. It remembers a form once processed and recognizes and fills the same document automatically. Frequently used forms are processed faster and cheaper from then on.
QHow accurate is extraction? Does it change the original?⌄
Original-preserving by principle. Values are taken exactly as written with no paraphrasing or distortion, and a person can review and correct them before entry. It reads single-value fields such as vendor, date and amount, and also line-item tables row by row, picking only the values you need.
QDoes it enter data unattended? What if it fails?⌄
Documents matching your rules are entered instantly with no one watching. If it stalls, it tells you which step (connect · login · field · save) stopped, and you can retry just that item. Auto-entry can be toggled on and off.
Connectivity · Compatibility
QMy company ERP is not on your list — can you still connect?⌄
Yes. Web and desktop ERPs not on the list also connect — just click the input fields on screen once. It works with SAP, Douzone (Smart A · WEHAGO), ECOUNT, Salesforce, Korea Customs UNI-PASS, logistics and forwarding systems such as Logispot and CyberLogitec, and even in-house ERPs used only inside your company.
QDoes it work only with web ERP, or desktop ERP too?⌄
Both. Web ERP uses browser automation; installed desktop ERP uses Windows UI automation to fill fields directly. Once you capture a field with point-and-click, entry is automatic from then on.
QCan it enter data into several systems at once?⌄
Yes. Verified data can be sent to multiple targets at once. For example, one purchase order can be entered into SAP, Korea Customs UNI-PASS, and an internal database simultaneously.
QWhat document formats and input sources are supported?⌄
PDF, image, and XLSX files, scanners, email attachments (IMAP), files received in chat, the NineFold Bridge Printer (print → auto-capture), the in-app browser screen, and exports from connected programs are gathered automatically. Databases (MySQL · PostgreSQL · MSSQL · Oracle · SQLite · Google Sheets) connect both ways as source and target.
QDo I have to log in again every time?⌄
No. Log in once and you won't be asked again during later automated entry. The login session is remembered so repetitive work is not interrupted.
QCan I start instantly on a new PC or with a new employee?⌄
Once an ERP is connected, any new PC or employee starts instantly with no extra setup.
Collaboration · Security
QIs it only data entry, or are there collaboration features?⌄
It does not stop at entry. It mirrors your company approval line so you submit, approve, and reject in one flow; you find colleagues by name for 1:1 and group real-time chat; and you can attach imported originals and extracted results straight into chats and approvals to review together.
QDoes our data leave the building? How secure is it?⌄
Login info is securely encrypted on each PC and passwords are never stored; work data stays on each PC (local-first).
QCan I find and sell to new customers through global chat?⌄
Yes. Global chat is a sales channel. In the company directory you find prospects by industry or products, message their representative directly, and showcase your company, products and services in a catalog. You can also exchange documents and approvals fast on the same local network, even offline.
Install · Pricing
QIs installation complicated? Do I need to sign up?⌄
No web sign-up needed. Download and run the installer and the wizard guides you; on first launch you
create your account in the app and start a
1-month free trial right away. Plan and license management are handled after install in the app or the
user portal.
QWindows shows a security warning during install — is that okay?⌄
Yes. The app is not code-signed with a commercial certificate yet, so on first run Windows SmartScreen may show a
precautionary warning. On the blue screen, click
More info → Run anyway and it installs normally. Step-by-step guidance is on the
download page.
QWhat does it cost? Is it really free?⌄
Installation and registration are free, and local capture, review and team collaboration work with registration alone. Signing up starts a
1-month free trial, and
automated entry, form extraction and over-the-internet collaboration run on the trial or a license. Later plans can be viewed and requested in the
user portal, and
company-wide volume pricing is available.
QHow do I get sales or technical support?⌄
See it for yourself
Free for a limited time. Download, install, and start right away.